IT Service Desk Representative Job

Company Name:
Salary period: Annual
IT Service Desk Representative (swing shift) needed for a contract opportunity with SAP America located in Newtown Square, PA.
The Big Picture - Top Skills You Should Possess:
- Strong Communication Skills
- Excellent Customer Service
- Good Time Management
What You'll Be Doing:
The IT Service Desk Representative serves as the first point of contact for SAP employees and/or contractors seeking support. All specialists are responsible for documenting requests, troubleshooting and resolving IT related issues.
- Provide technical phone support for internal SAP employees and contractors.
- Trouble Ticket creation and monitoring
- Hardware and software problem resolution in a timely and professional manner.
- Troubleshooting techniques are required.
- Timely escalation of unresolved problems.
- Adherence to Service Desk policies and procedures.
- Attend training and staff productivity meetings.
What You Need to Bring to the Table:
- Ability to work in a fast paced, high volume call center. Previous experience preferred but not required.
- Excellent customer service skills
- Excellent interpersonal, written and oral communication skills
- Excellent listening skills and the ability to understand concerns and overcome objectives in a professional manner.
- Knowledge of Windows Operating Systems
- Basic IT knowledge and/or ability
- General PC hardware knowledge
- Strong work ethic and self-starter, able to effectively multi-task
If This Sounds Like You, Apply Now!
Recruiter: Kelly Kingera
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Click here to contact us if you are an individual with a disability and require accommodation in the application process.
Tax Term: CON_W2
Enterprise: IT & Telecom

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