Automotive Service Advisor
Quick Apply Full-time 1 hour ago Full Job Description All applicants must pass pre-employment testing to include:
background checks, motor vehicle records, and drug testing in order to qualify for employment
Responsibilities:
This is a team-focused environment where each member performs their duties independently (with collaborative effort) which contributes to a successful team.
We are all in 100%.
Work closely with technicians and the other service advisor to provide transparent, knowledgeable information to every customer Allow the customer to be heard by listening and comprehending their concerns Communicate customers' concerns to technician and address all concerns by end of visit Provide a 5-star customer experience with honest evaluations and options - respecting customer's time and expectations Ability to comprehend technicians' reports and communicate details to every customer via in- person, phone, email, and text Comfortability to ask technician, staff, or customers questions to understand further Create a long-term relationship with the customer by sharing all safety, current, and future recommendations regarding their vehicle Educate customers about the value of maintenance to prevent emergencies and increase the longevity of their vehicle Keep customers informed throughout the day on any changes in timeline, parts, price changes, extra repairs needed, etc.
Write detailed reports supplied by technicians and create invoices for customers Create a complete estimate and share 100% of the evaluation with the customer Adapt to changes in the work schedule with attention to maintain consistent work for the technicians Other daily responsibilities include - answering phone calls and scheduling appointments, road testing vehicles to perform a quality-control check after repairs, checking e-mail, ordering parts online and via phone, customer reminder text/call, organize return pick-ups, and follow warranty procedures Occasional marketing - such as Facebook posts, reminder postcards, text reminders for services to maintain future appointment goal Service Advisor Qualities:
Friendly, up-beat attitude - love to work with people and people love to work with you Be a team player - this means being accountable for your actions which contributes to our team's success Apply critical thinking skills to overcome daily challenges Be coachable - willing to learn new systems and products Follow direction and established procedures Organizational skills, attention to detail Excellent communication skills to staff and owner Thrive in a fast-paced environment Achieve high standards and good work ethics and morals set by company Consistently follow workflow to completion Great typing and computer skills Address problems when they arise and take action steps to solve them without a manager Support other staff Be professional and flexible with your ideas Contribute ideas to improve workflow and processes Establish strong relationships with vendors Learn the computer programs we use Minimum
Qualifications:
Valid Driver's License High school diploma Customer service experience
Benefits:
Health insurance Dental insurance Vision insurance Paid time off Opportunity for team bonuses Pay depends on experience Company Values:
INTEGRITY:
Being consistently honest and fair with your actions, methods and results.
ACCOUNTABLE:
Be responsible for your own actions and your performance.
Show a high care factor for the customer, their car, and our company.
TEAMWORK:
Build relationships and earn trust with co-workers and customers.
Have fun working together to accomplish our goals.
High level of communication.
WILLINGNESS TO LEARN:
Be teachable and willing to learn from various methods such as your own experience, co-workers, training courses, etc.
COMMITMENT:
Produce consistent quality work.
Give friendly, excellent service to every customer.
Job Type:
Full-time Pay:
$50,000.
00 - $60,000.
00 per year
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Day range:
Monday to Friday Shift:
Day shift Ability to commute/relocate:
Newtown, PA 18940:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Are you reliable to work 7am - 4pm Monday through Friday? License/Certification:
Driver's License (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
background checks, motor vehicle records, and drug testing in order to qualify for employment
Responsibilities:
This is a team-focused environment where each member performs their duties independently (with collaborative effort) which contributes to a successful team.
We are all in 100%.
Work closely with technicians and the other service advisor to provide transparent, knowledgeable information to every customer Allow the customer to be heard by listening and comprehending their concerns Communicate customers' concerns to technician and address all concerns by end of visit Provide a 5-star customer experience with honest evaluations and options - respecting customer's time and expectations Ability to comprehend technicians' reports and communicate details to every customer via in- person, phone, email, and text Comfortability to ask technician, staff, or customers questions to understand further Create a long-term relationship with the customer by sharing all safety, current, and future recommendations regarding their vehicle Educate customers about the value of maintenance to prevent emergencies and increase the longevity of their vehicle Keep customers informed throughout the day on any changes in timeline, parts, price changes, extra repairs needed, etc.
Write detailed reports supplied by technicians and create invoices for customers Create a complete estimate and share 100% of the evaluation with the customer Adapt to changes in the work schedule with attention to maintain consistent work for the technicians Other daily responsibilities include - answering phone calls and scheduling appointments, road testing vehicles to perform a quality-control check after repairs, checking e-mail, ordering parts online and via phone, customer reminder text/call, organize return pick-ups, and follow warranty procedures Occasional marketing - such as Facebook posts, reminder postcards, text reminders for services to maintain future appointment goal Service Advisor Qualities:
Friendly, up-beat attitude - love to work with people and people love to work with you Be a team player - this means being accountable for your actions which contributes to our team's success Apply critical thinking skills to overcome daily challenges Be coachable - willing to learn new systems and products Follow direction and established procedures Organizational skills, attention to detail Excellent communication skills to staff and owner Thrive in a fast-paced environment Achieve high standards and good work ethics and morals set by company Consistently follow workflow to completion Great typing and computer skills Address problems when they arise and take action steps to solve them without a manager Support other staff Be professional and flexible with your ideas Contribute ideas to improve workflow and processes Establish strong relationships with vendors Learn the computer programs we use Minimum
Qualifications:
Valid Driver's License High school diploma Customer service experience
Benefits:
Health insurance Dental insurance Vision insurance Paid time off Opportunity for team bonuses Pay depends on experience Company Values:
INTEGRITY:
Being consistently honest and fair with your actions, methods and results.
ACCOUNTABLE:
Be responsible for your own actions and your performance.
Show a high care factor for the customer, their car, and our company.
TEAMWORK:
Build relationships and earn trust with co-workers and customers.
Have fun working together to accomplish our goals.
High level of communication.
WILLINGNESS TO LEARN:
Be teachable and willing to learn from various methods such as your own experience, co-workers, training courses, etc.
COMMITMENT:
Produce consistent quality work.
Give friendly, excellent service to every customer.
Job Type:
Full-time Pay:
$50,000.
00 - $60,000.
00 per year
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Day range:
Monday to Friday Shift:
Day shift Ability to commute/relocate:
Newtown, PA 18940:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Are you reliable to work 7am - 4pm Monday through Friday? License/Certification:
Driver's License (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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